Terrible customer service and faulty products. The two owners will not stand behind the quality of their products if they sell you something defective.They shift blame for bad products onto consumer. I went in to buy a gift I gave to a friend for her birthday, she found out immediately that the product was defective. We went together to kindly ask for an exchange or replacement and the two owners went immediately on the defensive, shifting the blame for their sub-par product onto us. I work in retail and accommodate customer's needs every day. Needless to say, their rude behavior and pathetic excuses made shopping at Barouke the single worst retail experience I've ever had. Total disappointment.
They had wonderful things in their shop and it was a friendly environment everyone was so nice in the old Wilmington city market i might just go back for my Christmas shopping
I had to give a star in order to write a review, but they do not even deserve one. The owner of this store personifies rude. After having to come back three times to find her store open the owner was yelling at a gentleman in a way that can only be characterized as abusive. I later discovered that this man was her husband. Guess she was not feeling the love. I also found out that she is the manager of the building. What could the owners possibly be thinking? The other stores and shopkeepers in the building are lovely and charming. Visit the City Market but stay away from this store.
Reply to owner's reply- Well, other than the evidence of the appearance I made in the store and my conversation with both of the owners present means the two of you have feeble memories. I cannot help it if you don't create customer transaction histories in your point of sale software. I work in retail and I know what my customers purchased and when they purchased it, so I read your latest remark as just another excuse in regards to your inadequate attempts at customer service. SO helpfully this will jog your memories. I completed my purchase on March 7, 2014, so look at your credit card slips from that date. The transaction amounted to $292.11 for the purchase of two items: a wooden inlay of a sailboat with a mother of pearl flag, just like the exact replacement you have sitting at the register now titled "Sailing with Friends" and an olive wood goblet. Both I gave as gifts. In early April, I came in with my friend, also a boutique shop owner and we complained to the male and female owners about the faulty, leaky cup. The female replied " you must have purchased that years ago," when I had been in less than a month previously. So she clearly has no idea what she is talking about and is used to making up false excuses on the spot. The man, with white hair and mustache, who sold the two pieces to me and looked me in the face less than three weeks earlier replied to my complaint with, "I never actually said it would work." Seriously?! And there is no evidence I was in the store to make a purchase, despite my two appearances and the signed credit card receipt you will find in your files from March 7? Please, your contemptible and fraudulent business practices are inexcusable.
Barouke Exotic Woods Etc is a US Art Gallery based in Wilmington, North Carolina. Barouke Exotic Woods Etc is located at 119 S Water St, Wilmington, NC 28401, USA.
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