First off, if you are reading this review then it means that you, like us, have just suffered a great loss for you and your family, and my heart goes out to you! That being said, Jim was great. He was coordinated through our home euthanasia company, and took our dog from the house after we had a chance to say goodbye. The next morning, Bosco was back home in a nice wooden urn, with a paw print, and a lock of hair. Thank you Jim! We love you Bosco!
I have mixed feelings about my experience with My Pet Passages. I dropped my dear cat off on Tuesday around 4:30pm and was told by Karri to pick him back up the next day at around the same time. The next day I arrived at that time and the first thing she said when I walked through the door was, "You're lucky I was here. I was about to go home." Apparently she had called my phone (I guess to ask me to come earlier) and my voicemail box was full. I found her comment and behavior to be extremely rude and insensitive. I just lost my pet, which is family to me. I wasn't late; I arrived at the time we AGREED to the day before. I work full time and I can't just take off whenever I want to.
I would definitely recommend Pet Passages as the #1 pet cremation choice in Wilmington North Carolina. I dropped my dog off at 3pm to their super friendly staff and they were delivering her back to me by 1030am the next morning. As arrangements were being made I noticed a large selection of merchandise available and many options. I had also called around price checking and they were the best priced by far.
I was very displeased with their service. While they seemed to be the cheapest in town that I could find, I wish I would have used a different company. Losing my best friend was hard enough, and having the lady be rude repeatedly to me was making the process so much worse. My poor girl passed away early in the morning and while I understand it was an inconvenience for them to come pick my dog up, its not like I could plan her unexpected death. The lady acted like I was beyond annoying her and then after she picked my dog up, gave me a quote that she could not explain. I brushed it off because I was in no shape to negotiate and had used this company before for my roommates dog and the experience was positive. However, when it was time for my dogs remains to be delivered, AGAIN the lady acted like it was a huge inconvienence and was extremely rude when we were trying to figure out a time for her to deliver while I was home. I ended up going to go pick up the remains after she insulted me and she continuously got my dogs name and gender wrong after I corrected her over and over. I didn't expect excellent service, I expected to be treated kindly and with respect while I was grieving my dogs death. The only reason I am not giving 1 star is because of my previously positive experience with this company and that not all of the employees are this rude and unsympathetic, just this particular one.
We had an in-home euthanization for our sweet baby boy. Jim arrived at our house after saying goodbye and brought his ashes back the next day. He was returned in a beautiful wooden box with his name engraved, an imprint of his paw, a lock of his hair and his certificate. Very sweet.
However, I will say that they did an excellent job with everything they did. The presentation was beautiful. I ordered two of everything; two urns, two paw prints, two certificates. They even included two locks of his fur. They did it for a reasonable price too and I was very impressed at how nice everything was. Too bad I got treated so crappy.
Perkins Goodbye Hugs Pet Cremation Service is a US Cemetery based in Wilmington, North Carolina. Perkins Goodbye Hugs Pet Cremation Service is located at 6709 Netherlands Dr Suite A, Wilmington, NC 28405, USA.
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