I was rear-ended and my vehicle sustained some pretty significant damage to the rear hatch, back window and rear quarter panels. The other driver's insurance agency (USAA) partners with Gerber, so after some initial research, I decided to move forward with them as the repair shop.
Without a doubt, the worst experience I've ever had with a body shop! We hit a deer with our brand new Audi, and our insurance company sent us here. If you have the option, tell them you don't want to go here... First of all, it took about 4 attempts (and a month) to pick up our car because every single time we came to pick it up they had overlooked something that needed to be fixed. Oddly enough the service intake person told us when it was ready they would have it vacuumed out for us and washed--he got fired and that never happened. We also had to call them more than once to ask if it was ready, because they told us to pick it up on x date, and we never heard anything from them on that day. The hood wasn't aligned properly one time, the o-ring in the parking sensors was twisted (and when we pointed this out the repairman said, "oh, you have a good eye!"....well, isn't he supposed to be the one to notice if something wasn't fixed properly?), they also completely missed fixing a scratch on the hood. I could go on and on. When I got into my car on the 2nd time I went to pick it up, it smelled like cheap air freshener--which they blamed Audi for doing. Even the receptionist said the car smelled terrible. When you buy a brand new car, you expect the new car smell to still be there when you pick it up. Gerber blamed the smell on Audi, who they took the car to for "re-alignment". Well, we went to Audi and asked them about it, and they showed us the receipt, the bodyshop hadn't even taken it there for an alignment--they went there to get the parking sensors reset. Audi also informed us that when it arrived it smelled awful. So Gerber lied to us, twice! Gerber also threw away a cover for my iMac that was in the trunk...that I asked if I could leave in the trunk and they told me I could and no one would mess with it. SO, basically, don't take you car here if 1. you want it fixed properly, 2. you want it to be the same inside as when you dropped it off and 3. you don't want to be lied to in the process and have an iMac cover taken from you. We took it to Jeff Gordon because we refused to deal with Gerber anymore at this point, and the manager at Jeff Gordon fixed everything for us correctly, and with a smile. One of the things Jeff Gordon had to fix was a deep scratch put into my leather steering wheel while my car was at Gerber... I recommend Jeff Gordon in Wilmington.
They finished the repairs to my car nearly a week ahead of schedule, keeping me posted by phone and text at regular intervals on the progress. I picked up the vehicle and they helped me look over the repairs and made efforts to ensure I was pleased with the results.
Very helpful
Excellent service! Excellent work! Very friendly and helpful staff. I was very happy with the work done on my car and it only took a week for repairs. The process was simple and easy. The text message service notifying me of my vehicle’s process was also very helpful and accurate. I would definitely recommend. Thank you guys for making a stressful incident less stressful.
About a week later, I realized that the rear passenger window would not work, so I called them up. Their receptionist was very kind, and encouraged me to bring the car by and that they would take care of it right away. I've been very pleased with the work they've done and frankly, my car looks a bit better than it did before the accident!
Gerber Collision Glass is a US Car Repair based in Wilmington, North Carolina. Gerber Collision Glass is located at 8125 Market St, Wilmington, NC 28411, USA.
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