Absolutely the BEST insurance company I have ever been with. Our payment is reasonable and the customer service at Thomas's office is just amazing! The team in there is so helpful and ready to answer any questions to the best of there knowledge. We have been in 2 hit and runs, made our claim and that same day while still on the phone with the claims department, the collision repair shop, tow company and the rental services called almost at the same time. Both times our car taken immediately and repaired as quickly as it could be. We received several emails during the repair process to update us on the statues of our car, after we got our car back, we received a call from Amanda at Thomas's office asking us if we got our car back, were we happy with the repairs and if there was anything else they could do for us. Thank you Thomas Murphy and team, you guys are absolutely amazing and you have our business until the day we die!
Great place, great service. Ask for Patrick.
If you're cool with getting raped, go through these guys. They're great for that. I was paying high rates to have my car insured for an agreed value. When the car was in an accident they told me they would only give me a quarter of the agreed value, and that my policy premium was actually supposed to be half what i was paying. Went through 6 months of hell between apraisers and dealing with insurance to still only get a third of the agreed value. Class act these guys.
I am insured with Thomas and his team and I am very pleased with the great customer service I have received. I can get a real person on the phone when I call and the staff is very knowledgeable. Thomas really took the time to sit down with me to explain the different parts of my policy to me and now I actually understand what I'm covered for and I didn't feel pressured to buy anything. I have my autos, renters, and life insurance with them and I plan on keeping it that way! I would recommend them to anyone. Thanks!
Thomas Murphy State Farm Insurance Agent is a US Insurance Agency based in Wilmington, North Carolina. Thomas Murphy State Farm Insurance Agent is located at 5525 Carolina Beach Rd, Wilmington, NC 28412, USA.
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