The best delivery service in Wilmington. Great service!!
I used to love ordering from Surf Side Express. The prices have always been higher than the actual menu prices for each restaurant, but the convenience of delivery always outweighed the cost. The past few times I ordered delivery, it took well over an hour to receive my food. 2 weeks ago, I ordered food after a long 8 hour drive back home and the food never came! They dropped it off at the wrong house; rather than giving me a free meal, they offered to discount it. This was after waiting 90 minutes. I will never order from then again!
Great first experience? Sitting at the hospital tired of walking the halls and cafeteria food. Had seen banner at Tazy's and decided to try so ordered from hospital very easily and was delivered faster than said. Food was warm, drinks were cold. If I lived in Wilmington it would be a bad habit. Definitely will use again!
Charged twice for my order. I went to the website, selected to pay in cash and needed to 'call to confirm' my order. The employee over the phone said that they needed to register debit card numbers on the website for new customers, even if the payment was in cash. I was skeptical, but just wanted food at that point. I paid the driver in cash, including the tip. A few days later I noticed that they charged me again on my debit card. Called customer service and they haven't answered. Probably going to cancel my card and order a new one, since they also asked for the CV on the back. Only used this service because I'm visiting home temporarily and don't have access to a reputable service like Grubhub.
The service is terrible and the owner jacks up prices higher than the actual menu cost at the restaurants and charges a $5 delivery fee?! The owner was also completely rude to one of my friends that ordered and she never got reimbursed for her messed up order even though the owner said he sent it to her. If you call him out in a Facebook review he lies and says the restaurants charge him extra but they actually get a discount on the food. Don't order and line the pockets of a dirty business! I use Cape Fear Delivery since they opened and I will never use this bs ripoff service again.
EDIT: The owner refunded my order and resolved the situation. They were very accommodating and explained that new employees were working during the shift when I ordered and a few things in the process were mixed up. Very polite and clear about the entire thing!
Surf Side Express is a US Meal Delivery based in Wilmington, North Carolina. Surf Side Express is located at 2002 Eastwood Rd. #106B, Wilmington, NC 28403, USA.
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