I have been a customer of Lowes Foods since 2006. For the last 11 years I have worked at Jeff Gordon Chevrolet right across the street. In my work clothes would this have been a problem?
Great customer service and product selection. A bit pricey, but good weekly sales. I'll be back!
I wrote a letter regarding a terrible experience at store # 215 which occurred Wed Dec 6. Bob Hays the district manager called me today to apologize. It was obvious he hadn't even read the letter that I took the time to write.
My favorite grocery store! Always clean, friendly, and great sales!
Lowes is a good place to shop. Some things they do really great and others, not so much. The produce is top notch. They make their own Italian sausage and it's superb. Slso We Have GOTTEN Desert TRAYS FROM THE Bakery AND They Were wonderful. The store is clean. I am not a fan of the Progresso Soup selection. They have a good selection of wines and beer always.
This store is set up like a restaurant, you hand out samples around every corner. I never left the building with unpaid merch. If it is "against the law" to eat food, you prepared hot for me, before paying for it there should be signage stating just that.
I was only stopped because of the way that I look, BLACK with camo jogging pants and baseball cap.
I asked them if the employees are instructed to harass customers eating in the store... I ask if I was doing anything wrong in the store. Phil says "technically" I am not supposed to eat in the store. I ask him what he means by technically. He could not answer that.
As I am looking at juices a man dressed in a hooded sweatshirt and jeans approaches me and says something to the effect of "you better pay for that". I later find out his name is John. I work for Hendricks Automotive Group and I have dealt with thousands of customers over the years. My first thought was that this was a customer joking around with me. I asked him if he was serious and he began to cuss at me so I walked away looking for a manager at the customer service desk. Phil Osborne, the manager that night comes to hear what I have to say. Both Phil and John are looking at me like I was doing something wrong, accusing me of grazing, and letting me know if I do not have money in my pocket I am breaking the law. John then begins to call the police. I put $10 cash on the counter and he hangs up. Phil says things like we appreciate your business, he did nothing to show me that. I walk out the store and put my pizza in the car. I walk back in the store to tell Phil this is not right and ask what is he going to do to make this right. Phil says "we are getting you your change". I did not appreciate that, and John called the police back. I state to Phil, "This is what your gonna do to fix this? Call the police?" He literally laughed in my face, taking light of the situation. At this point I left.
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NO John I do not want my money back. That is laughable....
Technically means that depending on how you look, how someone may pre-judge you, will determine if what you are doing is right or wrong. Technically Phil says if you look BLACK or wearing street clothes you are doing something wrong. For the rest of our customers whose business we REALLY appreciate, SIP AND SHOP!!
Beautiful, large,well organized and clean. Great selection.
After receiving my pizza I continued to shop around. I took a piece of pizza out of the box and began to taste it. I walk towards the juices, near the produce section. I also stopped and grabbed a few napkins from the tables set up to sit and eat or sip.
I like the recent remodel of this store. It has great atmosphere, sip and shop, hot pizzas, and sandwiches are great. There is even places to sit down and eat.
On Wed Dec 6 approximately 5pm I visited your store. I received an italian pizza at your deli counter. I was asked if I would like it heated up, and I agreed because I was ready to eat it. I had just come from the gym and was hungry.
Today Friday Dec 8 approx 1130 am. I returned to the store in order to speak with a different manager. Phil Osborne was the manager working at the time. He approaches me and I explain that I was looking to speak to another manager above you. Accusing me of getting loud again, I ask him to bring me into a room where we can talk....Phil opens the door to the security office and John is sitting there watching the cameras. John looks up at me and says, "What he want, his money back?" He says it like 3 times in a very disrespectful manner. I state to Phil that John acts like he runs the place....
Lowes Foods On South College Road is a US Grocery Or Supermarket based in Wilmington, North Carolina. Lowes Foods On South College Road is located at 341 S College Rd #37, Wilmington, NC 28403, USA.
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