Polite staff, food is always hot, and both the fries and hash browns seem to be fresh every time I've ordered. The one negative which pulled one star from my rating is the fact that free WiFi is not available. Cell signal is generally good however, given the central in-town location and proximity to UNC-Wilmington.
Let me start by saying this is one of my favorite locations. Since rebuilding a few years ago, this store has been well kept and very clean. Tonight, I ordered a Cheddar Bo biscuit and a combo meal. I over heard a line cook mention they were "not trained on how to make a Cheddar Bo", but how hard can that be? It's cheese in a biscuit. I got home and discovered literally that - a slice of cheese slightly melted in a biscuit and wrapped in regular paper. I took the whole order back to the store. Dylan was called over to assist me, saw the biscuit and quickly said "let me fix that" then went to making a fresh one. At this point my fries where also cold so he made me a new batch.
I was very impressed with the extra level of customer service by Dylan who apologized and asked if there was anything else that he could get me. That shows an outstanding work ethic and respect for the store location. I hope the management team takes the appropriate steps to train each employee properly and 100% before leaving them to individual work and recognizes the exceptional customer service of certain employees.
Got a breast and a wing after asking for a breast and a leg and even correcting them when they read it back wrong. Then had to ask for straws, had to wait for a chicken biscuit, and the tea was hot and all the ice melted after 5 minutes. Not a good time at bojangles.
UPDATE: Just tried to give this location another shot. They didn't give us a biscuit that is on the receipt. And I got a salad that has cold chicken, no tomatoes, and gross looking cucumbers. This is definitely the worst Bojangles in town. Make the effort to go to a different location if you actually want what you order.
Great for fried chicken. Lacks a bigger variety: potato salad, house salad, 3-bean salad, peach tea!
Time of visit: 9:45-10:00PM
While all of this was underway, a confrontation at the drive thru sparked. The young man working the drive through LOUDLY expressed a colorful language about what he would like to say to the woman in the car. I am not sure what she said to him, but I have worked in customer service for 10 years and have been yelled/cussed at by customers. That still does not give anyone permission to yell and cuss back. It reflects poorly on your store and work ethic. He went back to the window, tried explaining the situation, but then proceeded to tell her things such as "you can shut up" and "next time go somewhere else". I was rather disappointed to see this behavior in a store I frequently visit.
They never disappoint. The staff are always friendly, and they always get my food order correct. My sauces are always in the box and the food is always hot. Thank you!
Bojangles Famous Chicken N Biscuits is a US Restaurant based in Wilmington, North Carolina. Bojangles Famous Chicken N Biscuits is located at 520 S College Rd, Wilmington, NC 28403, USA.
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