The only reason this place is getting one star is because their nursing staff was very nice to me, even though it was obvious that I was not happy with my OB/GYN, Dr. Vogel. I went to their office for the first time in May because of abnormally heavy bleeding that I've had from endometriosis for the past 20 years. I've been on birth control for the majority of the time because I did not trust IUD's. Sixteen years ago I had a D&C which included using a "spoon" to burn the lining of my uterus in order to slow the build up. When I discussed this with Dr. Vogel, he asked how that procedure went..I said great..that it slowed the bleeding for a while. He says "Well we can certainly do that again."
I have never had an issue with this office, I loved my experience with my last pregnancy that I am now coming here for my 3rd. the nurses are also so nice and helpful with anything questions and I haven't met a doctor here I didn't like! would recommend this office to friends !
I now am speaking to lawyers.
Every single time I have visited the 17th st office, the office staff and nurses have been extremely unprofessional and rude. This last Friday was nothing short of a nightmare. I had gone through a miscarriage just five days before, I was hurting emotionally and physically and the entire appointment seemed like a bad dream. The first time I was called back, I was sent back to the waiting room after they had realized they had used the wrong name. Then, when I was called back a second time, the sonographer led me into a room. She forgot to tell me to take a urine sample so she sent me to a bathroom. While I was in the bathroom I overheard her talking to other staff members about me saying "this patient has an attitude". I didn't address this until we were back in the ultrasound room and she started talking about my pregnancy and how far along I was. She had no idea that I had miscarried or why I was there for the appointment. It was one of the most awful experiences of my life. And I share this only to hopefully prevent someone else from having to go through it and encourage you to pursue any other doctor's office in town. I have called and ask to speak to an office manager with no return call.
Awful awful awful. The triage nurses NEVER answer, the on-call physician after hours NEVER answers. Thus leaving it impossible to even speak to anyone about urgent health care concerns. I have a spinal headache from an epidural leak after labor and I haven't even been able to get through to anyone to help me. My only option at this point is going to the ER with a newborn and a headache so bad I can't see. Some of the nurses and doctors here are decent but unfortunately most are horrible, rude, condescending jerks. This place lacks professionalism and compassion on a major level. My favorite part about this facility are the ladies on the front end - they are always kind and welcoming. I will be switching providers for my postpartum care without a doubt.
After the procedure at the end of August, I found that my recovery was easier than when I had it first done. Dr. Vogel talks me into an IUD, I have the implant done at the end of September. I have heavy bleeding for the first few weeks and then it subsides. Fast forward to the Saturday before Thanksgiving and I start bleeding heavy...passing large clots. After this goes on for 10 days, I call their office asking why this is happening. Dr Vogel calls and leaves a message on my phone saying "Well the next step is to do the ablation." Excuse me? I thought that was done in August?
I am so upset with the treatment i received from one of the male doctors. I went to see an OB/GYN due to the fact that I have a mass growing on one of my ovaries. Because i was a self pay patient instead of asking me if i would mind the extra expense by going and getting a 2nd ultrasound or even a pap smear. He was more worried about me being able to pay for it. When it comes to my health i do not care about cost. I will never go back and now i have to get a another referral from the hospital to go elsewhere for a 2nd opinion, where hopefully i will find another doctor that is more worried about my health than the money to pay for the adequate tests.
I just came from an appointment with him to discuss the mixup in which he tells me.."I have the consent form you signed here and it says D&C..not ablation." How the heck am I supposed to know that those two aren't done together. Then, when I reminded him of our discussion in May, he says "I wouldn't agree to that because I don't do repeat ablations." Then maybe you should have said THAT instead of.."We can certainly do that again." If he had, I would have gone to a different doctor.
After our discussion he says "We'll it's obvious the relationship has broken down. We won't be scheduling you for any return appointments." Ya Think?!?
Wilmington Health Ob Gyn is a US Health facility based in Wilmington, North Carolina. Wilmington Health Ob Gyn is located at 1802 S 17th St, Wilmington, NC 28401, USA.
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