They don't care.
We took delivery of a living room set today. It looked good as the delivery people assembled it and set it up. Just after they left, on looking things over we discovered the following:
Five stars guys and gals! I found everything i needed. Best selection and prices of anyone out there. Charles was great, he went out of his way to help me find the things that I needed. If you are buying a little or a lot, stop in and check them out. Defintely telling everyone I know about this place. :)
Warning this company does not care if they lose your business! I would give them no stars if I could. I ordered 2 accent chairs online for my office. I tired to buy them in the showroom, but that was a terrible experience because no one really acted like they wanted to help me. So I went home and then I ordered the chairs online. They gave me a day and time window for delivery (which took 2 weeks!). Due to the nature of my business, I could not be available to sign for the delivery. I went out of my way to find a person to be there during the 4 hour window when they scheduled to deliver. The day before delivery, they changed the time to a time that definitely would not work for very important reasons and they just basically said too bad. I ended up canceling my order all together and not one of them cared. Obviously Rooms to Go is not customer friendly and they must have plenty of business so they don't need mine. Buyer beware. The customer is NOT a priority to any of them. As a small business owner, I would go out of business if I treated people like that. I am going to find a local small business to buy my chairs. Maybe I can get better service that way.
2, The end table does not sit flat on the floor. There is at least 1/4 inch of wobble. I thought maybe one of the foot skids was missing but they are all there. It just wasn't made right.
5. The rug was tightly rolled as they brought it in. I can't make it lie flat and can't see how it ever will considering it is on a rubber pad and has furniture on it.
1. The glass topped coffee and end tables were assembled with bits of white Styrofoam packing material stuck between the glass and wood. '
After looking at living room furniture options online for about three months, we found EXACTLY what we were looking for at Rooms to Go. Our sales rep, Debbie, was a delight. She made the process easier than we could've imagined and after discussing options, we bought a mattress, too!
4. As the delivery people installed the carpet and furniture, they had to move some clutter on the floor to make room. Just after they left I discovered they had knocked over a bottle of water next to the carpet. It ran under the carpet and pad (which is like a sponge) soaking about 2 square feet of the pad and some of the carpet.
Update 11/26/17: The "technician" did come out a week later and took apart and reassembled the tables cleaning out the Styrofoam and touching up some nicks the installers had left. The carpet and pad dried out without apparent permanent damage. We trimmed the pad ourselves. The carpet will still not lay flat and the technician said I should "take it up with the store" after he submits his report and they contact us -- in "3 to 5 working days". He thinks it may be a manufacturers defect.
3. The furniture pad is much larger than the carpet. They tell me I have to trim it myself.
Great experience with Valerie Babiarz. Honest, zero pressure, went above and beyond to help us configure our rooms exactly as we wanted. Highly recommend you ask for her when you shop at this store. Everyone else was extremely nice as well.
I called the customer service center and they can't send someone until a week from today. I called the store sales person and was told the same thing. That means we have to live with a corner of the carpet and pad flipped up to dry out, furniture out of place to try to allow the carpet to stretch , and defective tables for a while. Needless to say, we're unhappy after spending close to $3000. I talked with the sales manager and offered to send this review before I posted it. She said she wanted to see it. It has now been two hours since I sent it and she hasn't called back. Apparently she doesn't care.
Rooms To Go Furniture Store Wilmington is a US Furniture Store based in Wilmington, North Carolina. Rooms To Go Furniture Store Wilmington is located at 460 S College Road, Suite A, Wilmington, NC 28403, USA.
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